Deliveries:
All Deliveries will be made to the Funeral Home 3 hours prior to the calling hours unless otherwise specified. If there are any special instructions for delivery please add them in the “Special Instructions” section of the check out.

Flower Substitutions or Modifications:

Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Time Deliveries:
We would also be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. We will diligently endeavor to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Often a small additional charge for our EXPRESS SAME DAY FLOWER DELIVERY SERVICE will allow us to send a courier with your delivery prior to the requested time. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine’s Day, Mother’s Day, Thanksgiving and Christmas.

Sunday and Holiday Deliveries:
Although we guarantee same day flower delivery to the Rochester and Canandaigua areas Monday thru Saturday, delivery service is often not available in other areas on Sundays or legal holidays. So, while every effort will be made to accommodate such flower deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.